Right of withdrawal.

Right of withdrawal for consumers

Consumers within the meaning of § 13 BGB have a right of withdrawal subject to the following terms. Consumers is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity.

Right of withdrawal notice

Right of withdrawal

You have the right, within 14 days to withdraw this contract without giving reasons.

The withdrawal period is 14 days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us

inform us by means of a clear statement (for example a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this, although it is not mandatory.

To preserve the withdrawal period, it is sufficient that you send the notice of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we must refund all payments we have received from you without undue delay and no later than 14 days from the day on which we receive your notice of withdrawal from this contract.

For this refund we use the same payment method you used for the original transaction, unless something else has been expressly agreed with you; under no circumstances will any fees be charged to you for this refund.

If you asked for the services to begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of services already provided up to the point at which you inform us of your exercise of the right of withdrawal in respect of this contract, compared with the total scope of the services provided for in the contract.

Early expiry of the right of withdrawal

The right of withdrawal expires for a service contract once the service has been fully performed, if the provider began performance only after you gave your express consent and at the same time confirmed that you would lose your right of withdrawal once the provider has fully performed the contract.

Note: For the supply of digital content that is not provided on a physical data carrier, the right of withdrawal also expires if the provider has begun performance of the contract after you have expressly consented to performance beginning before the end of the withdrawal period and have confirmed that you thereby lose your right of withdrawal once performance begins.

Sample withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back.)

Version: 09.05.2026